Cancellation policy
Subscription, Pre-Order, and Cancellation Policy
At Good Rising Cacao, we want your experience with us to be smooth and flexible. Below are the details on how to manage subscriptions, pre-orders, and cancellations for your purchases.
Subscriptions
When you subscribe to Good Rising Cacao, you’ll enjoy repeat deliveries of your favorite blends, based on the subscription duration and frequency you select.
- Payment Details: Your payment details are stored securely, and you’ll be charged for each scheduled delivery unless you opt to pay in advance.
- Auto-Renewals: Some subscriptions may auto-renew at the end of their duration. If you don’t wish to renew, you can cancel your subscription anytime.
- Managing Your Subscription: To cancel or make changes, simply follow the links provided in your order confirmation emails to manage your subscription.
For more information on returns or refunds related to subscriptions, please refer to our Returns & Refund Policy.
Pre-Orders
Occasionally, Good Rising Cacao may offer products on a pre-order basis. This means you can reserve a soon-to-be-available or out-of-stock product before it officially arrives.
- Payment Options: At checkout, we may collect no payment, a partial deposit, or the full amount. Your payment method will be securely stored, and any remaining balances will be charged once the product is ready to ship.
- Cancelling a Pre-Order: You can cancel a pre-order that hasn’t been fulfilled, provided it is partially paid or unpaid. However, once your pre-order has been fulfilled and shipped, cancellations are no longer possible.
- Refund Requests: If your pre-order has been fulfilled but you are unsatisfied, you may request a refund in line with our Returns & Refund Policy.
For any questions about subscriptions or pre-orders, don’t hesitate to reach out to us at contact@goodrisingcacao.com.au.